Digitization Challenge

November 18, 2016

Read The Full Prompt

Choose a company that provides an interesting example of how digital transformation has created opportunities or challenges for business and operating models. A business model defines how a business differentiates itself by creating and capturing value. An operating model defines how that business delivers on that promise. Describe how the organization is using digital technology to develop its business model and operating model, and describe and justify what additional steps you think the organization should consider implementing. Your example can describe a positive (e.g., a success story or best practice) or negative experience (e.g., a business failure).

Note: The post for this assignment should be 600–800 words, and must conclude with a word count such as “(778 words).” Posts should not exceed 800 words.

Submitted (926)

Macy’s: The Retailer at the Forefront of a Technological Revolution
kamoy
Posted on November 18, 2016 at 3:02 pm
Within the last ten years, retail e-commerce sales as a percent of total retail sales has increased 183% [1]. As a result, many retailers are facing cannibalization of brick and mortar sales and rising inventory holding costs. Macy’s, one of [...]
Augmedix: Taking a Look at Your Next Visit to the Doctor
HR
Last modified on November 17, 2016 at 10:36 pm
Peering into a company using a new business and operating model to give Google Glass a second life.
Teladoc: Mobile Medicine
Caroline Schwarzman
Posted on November 18, 2016 at 5:39 pm
Telemedicine is transforming the way that patients and doctors interact, turning your office into the doctors office with a click of your smart phone.
Wells Fargo: Banking in the Digital Age
alex
Last modified on November 17, 2016 at 11:28 pm
  Retail banking today is largely viewed as one of the most traditional service industries. With significant investments in branch locations, ATMs, and customer service representatives, banks continue to struggle with high operating costs and disappointingly low customer experience levels. [...]
Is Epic! Epic?
Me
Last modified on November 18, 2016 at 12:41 pm
A look into the short comings of modern day electronic health records and how the developers can turn things around
Illumina – Shining a Light on Your DNA
lawgu2016
Posted on November 18, 2016 at 7:37 am
How technological advances in gene sequencing is making personalized healthcare increasingly affordable.
Victory by Marginal Gains: Team Sky, Data, and the Tour De France
Ben
Posted on November 17, 2016 at 7:59 pm
A string of big wins has made Team Sky the king of the cycling world and a sought-after target for sponsors. Now, with competitors hot on their trail, can tech and data analysis help them maintain their edge?
Need a mortgage? There’s an app for that too
ijkijk
Posted on November 18, 2016 at 4:57 pm
"What if we did for mortgages what the Internet did for buying music and plane tickets and shoes?” Quicken Loans “rockets” mortgage lending into the digital age
How EA’s FIFA Changed the Game
Florentine Lefty
Last modified on November 17, 2016 at 5:44 pm
Electronic Arts’ FIFA is one of the most successful gaming franchises of the last decade due to both the sport’s popularity as well as the developer’s ability to adjust to changing times.
The time when the hospitality industry encountered sharing economy.
Gregorio
Last modified on November 18, 2016 at 3:43 pm
Sharing economy is disrupting the hotel industry. What are the tangible effects and how are hotel chains (not) reacting?
Drug Digitization
Schmoe
Posted on November 18, 2016 at 7:44 am
Proteus Digital Health’s “smart pill” may be our healthcare system’s solution to cut back on the staggering costs associated with medication nonadherence.
We DO have that in stock: Levi Strauss brings the Internet of Things to stores
Sairah Yu
Posted on November 18, 2016 at 4:41 pm
Levi Strauss is trying to revitalize the in-store shopping experience by leveraging the Internet of Things (IoT) and Big Data to more accurately assess inventories and give its employees more time to interact with customers.
HBO: How Over the Top Content Providers (Netflix, Amazon, Hulu) Have Forced HBO to Transform its Business Model
Jake Sloane
Posted on November 16, 2016 at 3:56 pm
The digital transformation in the linear cable industry has allowed for the advent of over the top content providers like Netflix and Amazon Prime to disrupt the traditional pay TV industry. As a result, HBO has been forced to respond [...]
Church meets Technology: Digitalizing One of the World’s Oldest Institutions
Jessie Cai
Posted on November 17, 2016 at 4:32 pm
Worship podcasts. Text-to-tithe. YouTube sermons. A look at how churches are embracing technology.
John Lewis: the omni-channel integration leader in the UK
jklim
Posted on November 18, 2016 at 2:48 pm
John Lewis is not like any other traditional bricks and mortar retailer you know. The 150 years old company, owned by its 90,000 employees, managed to successfully transform itself over the years to keep up with constantly changing market trends [...]
“Branching Out without Branches”: Digitization, M-PESA and Financial Inclusion in Kenya
sarah_yu
Last modified on November 16, 2016 at 9:50 pm
Mobile proliferation is enabling emerging economics such as Kenya to “leapfrog” tradition models of banking, bring financial services to millions who previously went unbanked
Google: Riding the IoT wave to increased profits
JimmySigner
Last modified on November 16, 2016 at 10:39 pm
How Google uses distributed devices to relay real-time traffic information
Connecting Waste
TOM student
Posted on November 18, 2016 at 12:03 am
Spread throughout HBS campus, BigBelly’s trash cans are a great example of how simple connected technology transforms the operating and business model of an old and basic industry – Waste Management.
Whirlpool: Are these the appliances of your dreams?
EmilyS
Last modified on December 14, 2016 at 4:29 pm
Imagine a world where your stove identifies and cooks your food for you. Whirlpool is making it a reality.
“The Everything, Everywhere, Every time Store”
AyhanSebin
Last modified on November 20, 2016 at 10:35 pm
“In 1994, after seeing an article citing Internet usage was growing by 2,300%, Jeff Bezos left a comfortable, high-paying job and started an online bookstore inside his rental house in suburban Seattle. His online bookselling company quickly morphed into the [...]
BlueStar – Managing diabetes one click at a time
The Optimist
Last modified on November 18, 2016 at 5:27 pm
For diabetes type 2 patients, the app “Bluestar” has been a revolutionary way to manage daily life, making it a great example of the transformative impact of mobile health.
Equity Bank: Banking on Mobile
Cookie Monster
Posted on November 18, 2016 at 4:35 pm
How Kenya's Equity Bank is leveraging digital footprints to grow its double-bottom line.
UIDAI: Building the AADHAR for Digital India
AVP
Posted on November 18, 2016 at 2:20 am
Streamlining lives of 1.3 Billion people by by building the world's largest electronic database in the worlds most promising emerging economy
Welcome to the Unicorn Club: A Billion Dollar Idea to Harness Data
BRZ
Posted on November 16, 2016 at 6:28 pm
How one company is attempting to harness data for historically archaic industrial applications like mining.
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