Executives rarely doubt AI’s potential anymore, but many are quietly unsure of their organization’s ability to make it pay off. If you’ve poured time and money into AI pilots and yet the bottom line barely moves, you’re not alone. In the new HBR article “Overcoming the Organizational Barriers to AI Adoption,” Jin Li, Feng Zhu—head […]
Imagine you’ve asked ChatGPT to analyze financial data for a critical business decision. Something about its calculations seems off, so you push back, but instead of acknowledging limitations, the AI doubles down by presenting elaborate justifications with data points and reassuring language. At this point, has the AI won you over? This isn’t a hypothetical […]
Picture this: you receive a well-crafted, deeply understanding message about a personal struggle you’ve shared. It acknowledges your emotions, offers thoughtful support, and demonstrates genuine care. Now imagine learning that response came from an AI chatbot, not another human. Would that change how you felt about the interaction? As AI technology grows more sophisticated, LLMs […]
You don’t just slam a laptop shut on a friend. You say goodbye. That small social ritual turns out to be a powerful behavioral cue for AI companions, and an opportunity to keep you engaged longer. The new working paper “Emotional Manipulation by AI Companions,” co-authored by Julian De Freitas, Assistant Professor of Business Administration […]
Have you ever received a response from ChatGPT that seems to get you almost too well? A recent preprint review of research, “AI-Generated Empathy: Opportunities, limits, and future directions,” written by a team including Amit Goldenberg, faculty principal investigator in the Digital Emotions Lab at the Harvard Business School AI Institute, suggests that short interactions […]
One of AI agents’ most powerful tools is memory: the ability to learn from the past, adapt to new situations, and improve over time. But as organizations and professionals increasingly deploy AI agents for complex and long-term tasks, an important question emerges: how can we ensure that these systems learn from experience without getting trapped […]
In the ever-evolving AI landscape, are you truly ready to integrate new technologies effectively, taking advantage of the radical opportunities they present for productivity increases and better operating models? Karim R. Lakhani, Dorothy and Michael Hintze Professor of Business Administration at Harvard Business School and faculty chair and co-founder of the Harvard Business School AI […]
The disconnect between AI’s transformative potential and the actual scale of implementation represents one of today’s most significant organizational challenges. In their new article for the Harvard Business Review, “A Guide to Building Change Resilience in the Age of AI,” Karim Lakhani, Dorothy and Michael Hintze Professor of Business Administration at Harvard Business School and […]
On May 13, 2025, the HBS AI Institute (previously Digital Data Design Institute at Harvard (D^3)) held a university-wide Generative AI Symposium in partnership with the Office of the Vice Provost for Research, the Office of the Vice Provost for Advances in Learning, the Faculty of Arts and Sciences, the Harvard John A. Paulson School […]
On May 13, 2025, the HBS AI Institute (previously the Digital Data Design Institute at Harvard (D^3)) held a university-wide Generative AI Symposium in partnership with the Office of the Vice Provost for Research, the Office of the Vice Provost for Advances in Learning, the Faculty of Arts and Sciences, the Harvard John A. Paulson […]