Background: 1997 marked the year Steve Jobs returned to Apple after being forced to leave the company in 1985 due to disappointing Macintosh sales. [1] With his return, along with the promotion of Jonathan Ive as senior vice president of industrial design, […]
supply chain
ASOS: Leveraging Network Effects in High Street Fashion
ASOS closely follows pop culture through social media and is obsessed with understanding their customers’ hobbies, Facebook “likes,” and daydreams. By tapping into their consumers’ digital world, they create value by quickly producing fashion that fits into both their everyday and aspirational lives.
Inditex and Zara: Delivering fast (and more profitable) fashion
Through its flagship brand Zara, Inditex has revolutionized fashion retailing through its promise to design, produce, and deliver cutting-edge apparel in under 3 weeks. Read on to find out how Zara successfully delivers to over 2000 stores in 88 countries every week, and why they continue to grow by 8% after decades of operation.
Mercadona: An Undisputed Winner
Satisfying ‘The Boss’, or how to become the leading supermarket chain in Spain by focusing on your clients’ needs
Operations Driving Deep Customer Value in Furniture Retail
The desire to consistently and sustainably provide value to the consumer governs all critical strategic decisions at this US furniture retailer. The result could be the development of the first truly national player the US market has ever seen.
Flipkart: Every Wish Will Be Fulfilled
Flipkart is India's largest online retail firm and has been providing a delightful experience to customers since late 2007.
Microstar: Untapping Growth in Craft Beer
Microstar leans on interconnected business and operating models to help craft breweries achieve their potential.
Dorman Products: The First To Find Fault
The company that knows what's wrong with your car before you do.
ZARA: Sprinting past traditional retail
ZARA has developed a large-scale, super-fast supply chain to allow it to capitalize on trends as soon as they happen.
Harley-Davidson: Being Bad Can Be So, So Good
Harley-Davidson doesn't sell you a bike, they sell you freedom.