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JD.com: Building a Chinese E-Commerce Leader
How did China’s #1 direct-sales e-commerce company and e-commerce challenger achieve its leading position? By aligning its business model with its operating model, of course!
Caviar – Premium Bites at Your Doorstep
Caviar allows customers to get food delivery from the most popular and top-rated Yelp restaurants. In most instances, Caviar is the ONLY way to get delivery from these eateries! Finally, a way to get Momofuku right to your doorstep.
MyEyeDr: Bringing Together Eye Care and Eyewear
How an optometry chain branded on care may be the best retailer in the category
Intuit: Journey from Waterfall to Agile
Intuit Inc. is a software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.
Ryanair’s low-cost 30th birthday
Ryanair, the Dublin-based low cost carrier (LCC), celebrates its 30th birthday this year. Though some may scoff at the company’s claim to be “Europe’s favorite airline,” the numbers are hard to dispute. This year the airline will carry 105m customers […]
GameStop: Learning from Blockbuster
GameStop has avoided Blockbusters fate by changing its Business and Operating models.
In-N-Out: A Fast Food Cult
Analyzing In-N-Out's secret sauce (the operating model, not the spread packets)
Profitably lending to lower income households in Mexico
Mexico´s largest microfinance lender, Banco Compartamos has more than 2.5 million customers with an average loans of US$360. Through an effective alignment of its business model and operating model, this lender has profitably served millions of lower income households by providing access to credit where other banks can´t reach.
How Chipotle Revolutionized Fast Food
Chipotle broke all of the fast food industry's rules and created a wildly successful restaurant concept by delivering high quality food fast with an operating model rooted in a unique culture, assembly line approach and simple menu.