Before the age of technology, finding a ride on a rainy night or early in the morning to the airport was a chore. Now, Uber has made the process of riding in style one of ease and affordability.
customer service
Finding LUV at Southwest Airlines
Southwest Airlines continues to touch the sky in low-cost operations and superior customer service — proving the ability to sustain competitive advantages in the face of fierce industry competition by effectively aligning its operating and business models.
Wherever You Shop, Nordstrom Delivers on Customer Service
Nordstrom translates its legendary customer service online to delight the customer through every channel.
Zappos: Best in Class Customer Service
Zappos's operating model supports its mission to provide superior customer service.
Disney: Enabling the Most Magical Place on Earth
Disney goes through great lengths to put you in a whole new world.
Ryanair: Low prices without “unnecessarily pissing people off”
Ryanair is Europe’s largest low-fare airline and its focus on having the lowest possible cost also made it one of the most profitable airlines in the world. However, those profits came at the expense of, in Ryanair’s CEO own words, “unnecessarily pissing people off”.