Innovation meets Reality of Fee for service, re-imaging primary care is quite the challenge…..
Access
No Show Rate
Our no show rate is high in primary care and mental health (17-22%) relative to other healthcare systems within VHA. We are not allowed to charge the patient for not showing up to their appointments and are required to re-schedule their appointments within 30 days.
How to reduce no shows
I am looking for strategies to decrease the no-show rate in our ambulatory physiotherapy department.
Primary Care Growth Strategy
In order to be ahead of the ACA, we need to grow our primary care base.
On line scheduling
Online scheduling in a highly customized setting