We are not a bank. Banks think in terms of the back office. We are at the front end of the relationship between the customer and our products and services. Are we a financial services company? Yes. Are we a payments company? Yes. Are we a marketplace and e-commerce company? Yes. But above all, we are a technology and a customer experience design company. – Mikhail Lomtadze, Kaspi.kz CEO and Co-founder.
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Nubank: Building a USD 10 billion fintech in 6 years
Nubank is the world's most valuable digital bank. This post reflects on some of the reasons why the startup was able to achieve such success.